1. Scope
This Privacy Policy explains how CompanyIQ may collect, use, store, disclose and protect personal information in connection with its website, accounts, company-search services, director-search services, contact-unlock features, customer support and related communications.
2. Personal Information We May Collect
- Account information: name, email address, mobile number and login-related information.
- Business information: organisation name, role, billing details and information you provide for your workspace.
- Transaction information: order/plan details, payment status, invoice information and transaction references. Payment credentials may be processed by the relevant payment provider rather than stored directly by us.
- Usage and technical information: IP address, browser/device information, log data, pages visited, timestamps, approximate location inferred from technical data, cookies and security events.
- Support information: messages, tickets and information you submit when contacting us.
3. How We Use Personal Data
We may use personal data to create and manage accounts, provide and improve the Services, process payments, provide support, communicate transactional notices, prevent fraud and abuse, maintain platform security, comply with legal obligations, resolve disputes and understand usage trends.
4. Lawful Processing & Notice
CompanyIQ will seek to process personal data on an appropriate lawful basis under applicable Indian law. Where consent is required, we will provide a notice describing the personal data and relevant purpose in clear language. Where the Digital Personal Data Protection Act, 2023 and its applicable rules are in force for the relevant processing activity, our practices will be aligned with those requirements and their applicable commencement schedule.
5. Cookies & Similar Technologies
We may use essential cookies for login, session management, security and preferences. With appropriate notice/consent where required, analytics or other non-essential technologies may be used to understand site performance and improve the user experience.
6. Sharing & Disclosure
We may disclose information to service providers and processors who support hosting, payment processing, email/SMS/WhatsApp delivery, analytics, security, customer support and other platform operations, subject to appropriate safeguards. We may also disclose information where required by law, legal process, court/authority direction, fraud prevention or protection of rights and security.
7. Business & Public Data
CompanyIQ may present company/director information obtained from public, licensed or third-party sources. The existence of a record in a source does not mean CompanyIQ independently verifies every data point. Users must use information lawfully and responsibly and should not use the platform to make decisions that require official verification without carrying out that verification.
8. Security
We use reasonable technical and organisational measures appropriate to the nature of the information and our Services. No internet transmission or storage system can be guaranteed to be completely secure, so users should also protect their passwords, devices and account access.
9. Retention
We retain personal data only for as long as reasonably necessary for the purposes for which it is processed, for account/service operation, legitimate business needs, dispute resolution, security and compliance with applicable legal or accounting obligations.
10. Your Requests
Subject to applicable law and the relevant effective provisions, you may contact us to request access to information relating to your account, correction of inaccurate information, withdrawal of consent where consent is the basis for processing, or deletion/erasure where legally applicable. Some information may need to be retained where required by law or for legitimate security, fraud-prevention, accounting or dispute-resolution purposes.
11. Children
The Services are not intended to be directed to children. We do not knowingly seek personal data from children for independent account use where such processing is restricted by applicable law.
12. Third-Party Websites and Services
Our website may link to third-party websites or integrate third-party services. Their privacy practices are governed by their own notices and terms. We encourage you to review those notices before providing personal information.
13. Policy Changes
We may update this Privacy Policy to reflect changes in law, the Services or our processing practices. Changes will be posted on this page with a revised effective/updated date.
14. Contact & Grievance Support
For privacy questions, account-data requests or complaints concerning personal-data processing, please use the support/contact channel published on the CompanyIQ website or within your account. Where applicable, the operator may publish a dedicated privacy/grievance contact and update this section accordingly.