CICompanyIQ ← Back to Company Search
Payments

Refund Rules

Effective date: 03 October 2026  •  Last updated: 03 October 2026

Our digital Services use a clear No Refund model for purchased credits and paid access, subject to mandatory rights under applicable law.

1. No Refund Policy

All purchases of CompanyIQ paid plans, search credits, director-contact credits, bulk-unlock packs and similar digital Services are non-refundable once payment is successfully completed.

NO REFUND: Unused, partially used, expired or mistakenly purchased credits are not eligible for cash refund, credit reversal or exchange, except where a refund is required by applicable law or where CompanyIQ expressly agrees otherwise in writing.

2. Why Credits Are Non-Refundable

CompanyIQ Services are digital in nature and may involve immediate reservation, generation, retrieval, processing or unlocking of data and usage rights. Once credits or digital access are made available to an account, the purchase is treated as delivered for billing purposes.

3. No Refund for Non-Usage

Failure to use purchased credits, delayed usage, change of business requirement, change of campaign strategy or account inactivity does not create a refund entitlement.

4. No Refund for User-Initiated Mistakes

Refunds are generally not available for selecting the wrong plan, entering the wrong account details, purchasing an incorrect quantity, duplicate purchases made by the user, or failure to use credits before their stated validity period.

5. Data Variation & Verification

Company and director information can change after it is sourced, and third-party/public records may occasionally be unavailable, incomplete or outdated. Such normal data variation does not by itself qualify a purchase for refund. Users should verify critical information with the relevant official or authoritative source.

6. Duplicate or Failed Payment

If a payment is debited more than once for the same transaction because of a confirmed technical or payment-processing error, the duplicate amount may be reviewed for reversal/refund after verification. Please provide transaction details through the published support channel.

7. Service-Delivery Issues

If a paid Service was not provisioned because of a confirmed technical issue attributable to CompanyIQ, we may, at our discretion and subject to applicable law, restore the affected credits, extend validity, correct the account balance or provide another reasonable service remedy. This does not create a general cash-refund entitlement unless required by applicable law.

8. Statutory Rights

Nothing in this policy is intended to exclude, restrict or waive any right or remedy that cannot legally be excluded, including any mandatory consumer protection rights that may apply to a particular transaction.

9. Cancellation Before Payment

You may review the selected plan, quantity and pricing before completing payment. Once the transaction is successfully completed and credits/access are issued, the purchase falls under this No Refund Policy.

10. How to Raise a Payment Issue

For a suspected duplicate payment, failed fulfilment or other transaction discrepancy, contact us through the support/contact channel published on the website and include the account email, transaction/reference number, date and amount. We will review the issue and respond within a reasonable period.